Success- the importance of understanding your business

Our Cranbourne partner, Silvio was sent an email a few weeks ago that got us all thinking.

It was a speech written by James Lavenson, then president and chief executive officer of The Plaza Hotel in New York City. While this speech was made in the 1973, the key message is still very relevant today. Whilst it may be specific to the hotel industry, the idea that every employee within their company should think of actively selling to customers, is definitely applicable to any service business today. This speech is definitely worth the read!

Read the speech here: Think Strawberries