How to Protect Yourself from Scams

Unfortunately, scams continue to be a widespread problem, with scammers using emails, SMS, phone calls & social media to steal money or personal information. These fraudsters often impersonate trusted organisations such as banks, Services Australia, Centrelink, the ATO, the police, or even fraud protection services.

So, how can you protect yourself from becoming a victim? Here are some essential steps to stay vigilant and safeguard your personal information.

STOP
Remember, scams work because they look like the real thing! Scammers are very good at impersonating so they can get details from you.

Never:

  • Give any money or personal information
  • Click on links, open any attachments or reply to any requests
  • Respond to requests asking for sensitive details (such as your bank account details, passwords or credit card numbers)
  • Download files, software, or allow remote access to your computer. 

THINK
Make sure you question if the call, SMS or email is fake. Here are some red flags to watch out for:

  • The message offers an “amazing opportunity” to save you or make you money
  • It contains suspicious links or attachments
  • You feel pressured to act quickly
  • You’re asked to pay using unusual or specific methods

Only contact organisations through their verified contact channels. Visit their official website, log in to your account or call their verified phone number. Make sure you do not use links or contact details in the message or a phone number they may have provided to you. If you are ever unsure, say no, hang up or delete.

PROTECT
If something seems fishy, then it probably is! Make sure you act immediately if you feel you have been scammed. Contact your bank as soon as possible if you think that your account or cards might be at risk. They can help stop any fraudulent transactions or freeze your account if necessary.

You should also secure your devices by changing passwords for any accounts that may have been compromised.

REPORT
If you believe you’ve encountered a scam, report it! The sooner scams are reported, the sooner authorities can take action to stop the fraud and protect others. Report suspicious activity to the National Anti-Scam Centre – Scamwatch. The website has an online form to report any suspicious activity and helps them stop scammers and warn other people too. The more we talk, the less power they have.

It is important to stay vigilant and informed. Check out the ScamWatch website for up-to-date information to help you spot and avoid scams https://www.scamwatch.gov.au/

Download & share our helpful ‘How to protect yourself from scams’ information sheet here.

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